The survey is a staple in our society and dates all the way back to 1824, when it was first used to gauge the public’s interest for the upcoming presidential election. Since then, surveys have been used to perform research, measure the efficacy of certain people, and gauge levels of customer satisfaction. The last one there in particular is most relevant to ecommerce. Surveys provide key pieces of information that can reveal a lot about the customer experience with your store. As a result, you can incorporate feedback into your store’s operations and improve them, ultimately netting you a better brand and sales figures.
The Art of Survey Creation
The first thing you need to do before sending out customer surveys is choosing a platform that works best for you. There are a lot of options out there, so you have time to research and weigh in on each one. Try to find a survey system that can cater to your strengths and size. For instance, you don’t want to be stuck with a program designed for multi-national enterprises if you’re still in startup mode. You can also take a look at platforms’ design templates to see if their motifs and colors mesh with your brand. Continue reading Three Ways to Use Surveys to Increase Ecommerce Sales
If you have done research on marketing for ecommerce, chances are that you have run into the term retargeting. Say that a person went to your website, browsed some products, and failed to make a complete checkout. If you don’t make any further efforts to win the customer back, that lead is probably gone for good. Retargeting exists to give you a chance to get that lead back and successfully convert him or her. In a study conducted earlier this year, Criteo found that using retargeted ads for your site can raise your conversion rate by nearly 70 percent. This marketing technique is also great at further exposing your product lines. Retargeting is pretty powerful stuff that can help your bottom line in the long run. Here’s how retargeting can boost your ecommerce presence.
How Retargeting Works
Most standard retargeting systems work using Internet cookies, which are little pieces of data that store your online browsing habits, passwords, and other miscellaneous details. If you head to a site that employs retargeting, the retargeting program will put a cookie into your web browser folder and track what you do. So going back to the abandoned cart example, if you put some items into a cart and don’t make a proper checkout, the cookie will take note. Continue reading Why You Need a Retargeting System for Your Ecommerce Page
Using hashtags is a valuable way to get your tweets, Instagram photos, pins, and Facebook timeline posts in front of more people. It’s common nowadays to include a hashtag in a social media post, especially for ecommerce businesses. The concept was first introduced on Twitter in 2007 as a way to track conversations related to a particular topic. You can easily join or create any conversation made around that topic. As an ecommerce business, how can you leverage hashtags to enhance your marketing and sales?
Monitor visibility and gain insight into your audience
As hashtags come in handy in categorizing posts by purpose or topic, you can browse through your relevant hashtags to gain insight into what your target market is talking about. In other words, hashtags help in monitoring the visibility of your company or your products. You can monitor what your audience is posting about, what’s trending, and attitudes toward a specific topic or trend. This provides new and certainly valuable information that wasn’t available previously. With this information you learn from tracking hashtags, you can refine your marketing tactics and better target your customers. Continue reading Hashtags for Ecommerce
This past week, Fab.com made news once again after its co-founder Bradford Shellhammer stepped down. The departure is a bookend to the ecommerce store’s pivot away from flash sales and into the territory of standard online retail, a la Amazon. In its flash sale heyday, the company raised over $150 million in funding and was valued at around $1 billion dollars. Since the beginning of the year, Fab.com has been going through some rapid downscaling in an effort to be profitable. Flash sales used to be the next big thing in ecommerce, but somewhere along the line, the business model’s wheels started to fall off. Surprisingly enough, Zulily, an ecommerce flash sale store for apparel designed for kids and mothers, is trying to launch an IPO north of $200 million total value. This seems to be an outlier though, as there’s a lesson to be learned from the Groupons, Fab.coms, Totsys, and the others out there. How did the flash sale business model fall apart? Continue reading The Rise and Fall of Flash Sales
As an Ecommerce site owner, you have a lot on your plate.
You have traffic to generate, funnels to optimize, and customers to retain.
To top it all off, your link building is an uphill battle because your site’s content is made up of category and product pages…not the type of content that tends to land natural backlinks.
But if you’re like most Ecommerce sites, link building isn’t an option for you. With organic search traffic as the lifeblood of your business, you can’t afford not to build backlinks to your site.
Fortunately, there are a handful of powerful — and easy to implement — link building strategies that Ecommerce sites can tap into to get more search engine traffic to those high-converting category and product pages. Continue reading Untapped Link Building Techniques for Ecommerce Sites
Hailed as the next step in mobile computing technology, a pointless fashion faux pas data miner, and everything in between, Google Glass seeks to change the way you experience life. When you put on this new piece of technology, you can pull up directions, take photos and video, send and view messages, and do much more. In the professional arena, the product is already being explored for use by soldiers, doctors, security personnel, pilots, and others who need hands-free technology to perform their jobs well. One area in particular that will be affected is ecommerce. With a portable computer on your face, you can do a lot for your online shopping sprees. See something you want to buy? Need some price comparisons? Looking for product suggestions? Google Glass should be able to help you out with these sorts of tasks. Here’s how Google Glass can impact the world of ecommerce.
What is Google Glass?
Shaped as a pair of glasses, Google Glass is a computer that uses an optical head-mounted display to show you information. Think of it as a smartphone that does not require you to use your hands. You issue verbal commands to the device, and it provides you with the information or functionality you need. The initial prototype came out in 2011, and since then, the product was made available to select early adopters earlier in 2013. The official release date is probably within a year, but tech companies are already developing third-party apps for use with the headpiece, some of which pertain to ecommerce platforms. Continue reading What Google Glass Means for Ecommerce
The most incredible thing about Apollo 11’s journey to the moon was that it was accomplished without someone sitting at the steering wheel. It was engineered with systems that would triangulate its position based on the location and movement of various stars. It had sensors built in that knew how fast it was going, if it was slowing down or speeding up, and if it changed direction. Apollo 11 and all its successors had internal processes that handled the minutia and set the course ahead on autopilot.
Automation can do amazing things in ecommerce as well. By utilizing the right technology and creating processes that are scalable and repeatable, you can create tremendous momentum. Heck, you might even quadruple your vacation time.
Here’s how you can automate 3 of the core aspects of your ecommerce business:
3. Retention Continue reading How to Take your eCommerce Business to the Moon
Customer service is the most crucial aspect of sales for any ecommerce business. No product can sell itself without friendly, efficient service. Customers want their problems fixed fast, and they want to know that you truly care, which is why building a loyal following means delivering excellent customer service. So, how do you make the extra effort to stand out from the competition?
Take Zappos as an example. The company has been called “insane” and “fanatical” for the way it will go the extra few miles to please its customers. Zappos Founder Tony Hsieh even wrote a book on world-class customer service, “Delivering Happiness,” and the company has been distinguished the online retailer as a standout in customer support. And, the company is surely a standout and has created an extremely loyal customer base with its incredible customer service. Zappos’ customer care stories are legendary and are a key part of its brand: Continue reading How Excellent Customer Service Can Lead to More Sales
After reading our recent post, “Advanced Email Marketing Strategies for Your Ecommerce” perhaps you know that email newsletters are possibly the least effective of all email marketing strategies. But that certainly does not mean they have zero effect on conversions or bringing traffic to your website. After all, newsletters are ecommerces’ most utilized means of communication with consumers, so there is merit to it.
There is strategy to master to crafting and sending email newsletters and garnering click-throughs. A well-written e-newsletter can gather new leads for your company, offer an avenue of communication between you and your current customers, as well as give an impression of authority and expertise in your industry. Newsletters also nurture leads that may not have purchased from your online store before but may very well convert. E-newsletters serve as a direct open line of communication between the customer and your company. Continue reading Maximizing Marketing Strategies for an Ecommerce Newsletter
You own or operate an e-commerce store, and you’re using social networks like Facebook and Twitter, but you’re now looking for a new customer base. Have you considered Pinterest? If not, I highly recommend that you do. Pinterest is a great tool for driving web traffic to an e-commerce site as help increase sales for your e-commerce site.
Demographics and Behaviors of Pinterest Users
In order increase sales for your e-commerce site you need to be able to understand the demographics and behaviors of users on Pinterest. According to PEW research, their report stated that Pinterest attracts “Women, adults under 50, whites, those with some college education.”
According to the same report, 1 in 4 women that used the Internet, also used Pinterest, compared to only 1 in 20 men. Continue reading How to Increase Sales On Your Ecommerce Site Using Pinterest