What Google Glass Means for Ecommerce

Hailed as the next step in mobile computing technology, a pointless fashion faux pas data miner, and everything in between, Google Glass seeks to change the way you experience life. When you put on this new piece of technology, you can pull up directions, take photos and video, send and view messages, and do much more. In the professional arena, the product is already being explored for use by soldiers, doctors, security personnel, pilots, and others who need hands-free technology to perform their jobs well. One area in particular that will be affected is ecommerce. With a portable computer on your face, you can do a lot for your online shopping sprees. See something you want to buy? Need some price comparisons? Looking for product suggestions? Google Glass should be able to help you out with these sorts of tasks. Here’s how Google Glass can impact the world of ecommerce.

What is Google Glass?

Shaped as a pair of glasses, Google Glass is a computer that uses an optical head-mounted display to show you information. Think of it as a smartphone that does not require you to use your hands. You issue verbal commands to the device, and it provides you with the information or functionality you need. The initial prototype came out in 2011, and since then, the product was made available to select early adopters earlier in 2013. The official release date is probably within a year, but tech companies are already developing third-party apps for use with the headpiece, some of which pertain to ecommerce platforms. Continue reading What Google Glass Means for Ecommerce

How to Take your eCommerce Business to the Moon

How to Take your eCommerce Business to the Moon

The most incredible thing about Apollo 11’s journey to the moon was that it was accomplished without someone sitting at the steering wheel. It was engineered with systems that would triangulate its position based on the location and movement of various stars. It had sensors built in that knew how fast it was going, if it was slowing down or speeding up, and if it changed direction. Apollo 11 and all its successors had internal processes that handled the minutia and set the course ahead on autopilot.

Automation can do amazing things in ecommerce as well. By utilizing the right technology and creating processes that are scalable and repeatable, you can create tremendous momentum. Heck, you might even quadruple your vacation time.

Here’s how you can automate 3 of the core aspects of your ecommerce business:

1. Marketing
2. Fulfillment
3. Retention Continue reading How to Take your eCommerce Business to the Moon

How Excellent Customer Service Can Lead to More Sales

Customer service is the most crucial aspect of sales for any ecommerce business. No product can sell itself without friendly, efficient service. Customers want their problems fixed fast, and they want to know that you truly care, which is why building a loyal following means delivering excellent customer service.  So, how do you make the extra effort to stand out from the competition?

Take Zappos as an example. The company has been called “insane” and “fanatical” for the way it will go the extra few miles to please its customers. Zappos Founder Tony Hsieh even wrote a book on world-class customer service, “Delivering Happiness,” and the company has been distinguished the online retailer as a standout in customer support. And, the company is surely a standout and has created an extremely loyal customer base with its incredible customer service. Zappos’ customer care stories are legendary and are a key part of its brand: Continue reading How Excellent Customer Service Can Lead to More Sales

Maximizing Marketing Strategies for an Ecommerce Newsletter

Email Marketing

After reading our recent post, “Advanced Email Marketing Strategies for Your Ecommerce” perhaps you know that email newsletters are possibly the least effective of all email marketing strategies. But that certainly does not mean they have zero effect on conversions or bringing traffic to your website. After all, newsletters are ecommerces’ most utilized means of communication with consumers, so there is merit to it.

There is strategy to master to crafting and sending email newsletters and garnering click-throughs. A well-written e-newsletter can gather new leads for your company, offer an avenue of communication between you and your current customers, as well as give an impression of authority and expertise in your industry. Newsletters also nurture leads that may not have purchased from your online store before but may very well convert. E-newsletters serve as a direct open line of communication between the customer and your company. Continue reading Maximizing Marketing Strategies for an Ecommerce Newsletter

How to Increase Sales On Your Ecommerce Site Using Pinterest

Learn how to increase sales for your e-commerce site using Pinterest. You own or operate an e-commerce store, and you’re using social networks like Facebook and Twitter, but you’re now looking for a new customer base. Have you considered Pinterest? If not, I highly recommend that you do. Pinterest is a great tool for driving web traffic to an e-commerce site as help increase sales for your e-commerce site.

Demographics and Behaviors of Pinterest Users

In order increase sales for your e-commerce site you need to be able to understand the demographics and behaviors of users on Pinterest. According to PEW research, their report stated that Pinterest attracts “Women, adults under 50, whites, those with some college education.”

According to the same report, 1 in 4 women that used the Internet, also used Pinterest, compared to only 1 in 20 men. Continue reading How to Increase Sales On Your Ecommerce Site Using Pinterest